ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

Benefits of ISO 9001:2015:

• Improves financial performance
• Enhances reputation
• Improves product, process & service quality
• Enhances customer satisfaction levels
• Improves management & operational processes
• Improves productivity, efficiency, cost savings & less waste

• Provides competitive advantage
• Complies regulatory requirement – enhances confidence
• Ability to compete globally on quality and price
• Repeat business
• Access to new markets
• Improves customer and supplier relationships
• Improved customer focus and process orientation
• Continual improvement of the quality management